Pros
Started so great when I was hired a couple years back, but things have changed and will never go back to being good so no use in mentioning the good ol' days. The intentions of management in this company have changed drastically, specifically towards gurus and support. Sure, cool benefits, but please spare yourself the stress this place will cause you that you will waste your benefits on.
Cons
Where to begin. It's not reasonable to write out all the small daily problems happening daily here, but overall lately it's a total lack of consideration and respect. To anyone who's thinking 'well that's the way the world works and how companies are these days and bottom line is everything' - I get it. The problem here is that Shopify preaches otherwise and tries to paint a very different picture of how this company actually values you and your work. Shopify had the opportunity to be better than accepting the status quo for call center environments - toxic morale, high stress and high turnover, responsibilities piling as our platform integrates with more and more on the internet - and that was silly wishful thinking on my part. In the end, saving pennies will be their intention despite the role getting 3x as complex since I started. Raises are non existent or equal to/below inflation. You are constantly being told corporate lines to make us think one way and deflect us from the decisions being made that are making this job unmanageable and gurus suffer daily. I used to be such a lover of Shopify and wanted it to be my forever company but everything is going downhill here. Morale, our stock price, our employee numbers. We get announcements boasting about how much money Shopify is making and processing in GMV, and somehow when we ask about our paywe are met with judgement of being entitled and comments of 'how can we NOT be happy here' - it's the wonderful place of Shopify so if we don't like it we can reevaluate if it's the right place for us. Trying to make any negative feelings heard is only an uphill battle. First you will be told you are just making these things up and no one else but you actually feels this way and to change your attitude. Then you will talk to your squadmates and realize you are all feeling exactly this way. You will then be told you are a toxic squad that is spreading these feelings to the rest of gurus, and the intention to keep making gurus feel like they are the problem continues. Any hardship Shopify puts on their employees is expected to be managed by the employee by just doing 'more self care' or 'changing your attitude'. Notions like this are being abused to make gurus feel like they are inadequate for the job.