Rental Sales Agent - Anonymous employee Sixt Employee Review

Thank you for taking the time to review Sixt. It is our goal to continuously train employees even after they leave their first week or training with our Corporate Trainers. We have a specific training plan in place that requires that a new hire have a “buddy” for all of their shifts the first few days to a week of starting at the branch. This will allow the new hire to shadow and a get a feel for the counter. The Branch Manager will also have a checklist to go through for each new hire as well. All of this insures that our new hires are comfortable with the Rental Sales Agent role. Additionally, being a premium rental car company, our Rental Sales Agents are very polished and professional. Our behavioral interview style insures that we are choosing the best personality for the job. We also understand your frustration regarding not having certain vehicles. Depending on seasonality, the amount of walk-ins, and vehicles that may not have been returned on time, we will run into issues where we do not have the exact car that a customer was hoping for. It is important to go over this concern with your Branch Manager and Regional Sales Performance Manager so that they can further coach you on your sales approach, and ways of offering small discounts and incentives to customers if a different car must be offered. Of course, we are concerned to hear that you did not receive the proper training at your branch and have additional concerns regarding your team. We would encourage you to reach out to our VP of Human Resources, Gaddy Fernandez at 954-874-1793. Be assured that your conversation will remain anonymous. We would like to hear from you and go over what you have discussed above. We are dedicated to our employees and want to ensure that you are enjoying and growing with Sixt!