Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smartsheet

      Engaged Employer

      Smartsheet reviews

      All Work, No Play - Anonymous employee Smartsheet Employee Review

      1.0
      Dec 20, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Depending on your leader and team, you can be really happy here. Some leaders are just that, leaders, and others definitely need training or shouldn't be employed at this company. -My leader allows for good balance between work and personal life, appreciates members of the team constantly, and does their best to ensure that we are fulfilled.

      Cons

      -Vet out the leadership on the team you are potentially joining. Ask the hard questions, because not all are created equal. -The company seems to be moving away from this idea of appreciating their employees through different acts of celebration. Sure, we have recognition awards for hitting expectations of our jobs, but "recognition is about results and appreciation is about who people are" (--Mike Robbins). There isn't an opportunity allowing us to feel as though we are truly appreciated - that all of the hard work every single person puts into our organization is 100% valued by our leaders. There's been this culture shift that has come with our growth and becoming a public company where, from the top down, the work you do feels thankless. Again, unless you have a direct manager/leader who knows and understands how to appreciate and recognize your work, you may not feel valued. -There has also been a shift within our company that feels as though we're turning into an organization that doesn't stop and ENJOY one another. It's all work and no play. Some people may appreciate that about a company; however, Kevin Carroll once wrote: "Play in the workplace is serious business" and "when humans are play deprived we become more depressed, fixed and rigid in our thinking, less resilient, more risk averse and isolated, more emotionally and physically burned out, and less able to thrive and survive."

      avatar
      Smartsheet Response
      7y
      Thanks for taking the time to provide feedback. I appreciate that you remain confident that I and other Smartsheet leaders will guide us positively though our next phase of growth. Part of that leadership is, to your point, to continue to recognize accomplishments and celebrate. As an employee who has been with our team for more than four years, I hope you decide to help us do that. Trust is not dictated, it is modeled and built, and all team members can show appreciation. I’m glad to see your reference to two of our speakers, Mike Robbins and Kevin Carroll, and that they have provided inspiration. I’m proud we are bringing these concepts and external voices to our team so that we can all learn and develop together. Regards, --Mark Mader, CEO

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Smartsheet jobs | Smartsheet salaries | Smartsheet benefits | Smartsheet interviews | Smartsheet conversations
      Smartsheet reviewsSmartsheet review