3.0
Nov 12, 2024
Recommend
CEO approval
Business Outlook
Pros
CCaaS offering and AI feature set, depth of experience at the board level.
Cons
Disjointed leadership and strategy as the company migrates it's focus away from MarTech and toward CCaaS. High turnover of MarTech customers due to the perceived non-criticality in an economic downturn. Pockets of toxic culture amid transition to a more mature SaaS business.