Sprinklr Reviews

Cons

getting a little big and some things are starting to look more like a traditional corporate culture.

Cons

Horrible management Horrible recruiters No growth Dead-end job

Cons

Very chaos design process overall. Lots of work to do. Low pay.

Cons

Disconnect from upper management with individual contributors

Cons

Management is not transparent about growth/strategic plans. Hard to get behind grand plan without transparency and candor.

Cons

I had have 5 years of sales experience before Sprinklr selling software, hardware, and financial services but was told I didn't have the right kind of experience and they started me out at an entry level position. They completely undersold the KPIs and the nature of the work because my background is account management but it was solely and outbound position which I told them I did not want but they assured me I would have plenty of customer facing opportunities and would be leading calls / qualifying needs which was not true. Ive kept up on LI with former colleagues and in my department roughly 50% of people have moved on sooner than a year which I think is telling. If you are willing to grind out an organization that changes every month and still has plenty of kinks to figure out, this is the place for you if you want that start up feel.

Cons

not applicable for this company

Cons

40% of sales team hits quota, and those have been there for a long time, it is hard to break in to this group.

Cons

-Product barely usable. I mean this is probably the buggiest, most complex, worst UI piece of software I've seen, and I've been in software for over 15 years. -QA: pretty sure the QA is done by the product team. Anyone who knows how software product should work would know this is not adequate. The "UAT" is basically just launch something and then let the tickets and problems roll in. -Product team spends their time building out new features based on what they think makes sense. There's little to no sync with anyone outside product team on this. They work in a silo. Unclear if they do any user analytics on our product. There is no UI copywriter. Many basic features need to be specially enabled by Support. There are UI issues all over the place. The list goes on and on and on. -Company gave up Google and Slack for Microsoft outlook and teams. This is a slap in the face to all employees. Yes there are business reasons for the shift, but it's still a bad decision no matter what they are. And Sprinklr admits the switchover wasn't done super well. Slack is the backbone of communication in a remote world and we lost that tool and replaced it with something that works less well. -Impossible to get help from internal teams. The product is so complex and the documentation is lacking, so it's a must that we get help/input from product or support. But this takes days to get answers to a single question. You need to follow up 4+ times and wait days for an answer to a question. -HR "cares" but more in the big picture sense. Don't feel like my HR person cares about my issues. Also they aren't big on transparency. Listing jobs in NYC without the salary range listed, as per NYC law. This wasn't an oversight, it's deliberate.