Customer Service - Office of the President - Customer Service Representative Staples Employee Review

4.0
Apr 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Company cared about employees as far as benefits and activities at the corporate office. Cafeteria was wonderful and in-house convenience store and dry cleaning service.

Cons

The position was basically an escalated complaint department- it was just the job, not the company that was frustrating. Finding a parking space.

Explore other reviews about Staples

5.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely love working for Staples. They continue to innovate to stay competitive in the marketplace and be an industry leader while other competitors struggle. Leadership teams are supportive and transparent.

Cons

Frequent changes over past couple years

4.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable corporate environment Staples is a long-established retail company, so roles usually come with: Structured processes Predictable workflows Lower volatility compared to startups 2. Exposure to large-scale retail systems You get experience with: High-traffic e-commerce platforms Product catalog systems (thousands of SKUs) Order management and supply chain integration This is useful if you want to move into bigger retail or tech e-commerce companies later. 3. Good learning ground for beginners to mid-level professionals Common learning areas: Digital merchandising SEO for product pages Pricing and promotions systems Basic analytics (conversion, traffic, funnel metrics) 4. Cross-functional collaboration You typically work with: Marketing teams Merchandising teams IT / engineering Supply chain / fulfillment Good exposure to how retail ecosystems operate end-to-end. 5. Employee benefits (varies by role/location) Often includes: Health insurance Employee discounts Paid time off Corporate training resources

Cons

Limited innovation compared to tech-first companies Staples is primarily a retail company, so: Processes can be traditional Innovation may move slower than in Amazon/Shopify-type environments 2. Tooling may feel legacy-heavy Depending on team, you may work with: Older CMS or merchandising tools Internal systems that are not always modern or flexible 3. Role specialization can be narrow Some e-commerce roles can become repetitive: Product page updates Catalog maintenance Routine reporting tasks Less exposure to deep engineering or advanced product innovation unless you're in a technical team. 4. Moderate salary growth compared to big tech Compared to companies like Amazon, Microsoft, or Google: Compensation growth may be slower Bonus structure can be more conservative

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