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      A Refreshing New Career - Customer Care Manager State Farm Employee Review

      5.0
      Feb 7, 2024
      Customer care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of room to grow, good training resources, flexible scheduling when needed, reasonable benefits, brand recognition, opportunities for commission.

      Cons

      Larger company means many smaller / more specialized types of insurance are not usually approved, Call Center support is usually lacking, and causes service issues, Underwriting is understaffed and simple transactions can take 3 and 4 times as long as it used to for something to update on accounts or billing, Focus is on writing business more than service and existing customers, although my role is not as sales-oriented though we are all fully trained.

      Explore other reviews about State Farm

      5.0
      Jun 1, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, great culture, work-life balance

      Cons

      Very fast-paced work, pay could be higher

      3.0
      Mar 8, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      1058
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