Pros
- Remote Position - Being able to work from home - Good benefits
Cons
Promises for increased pay and a promotion. Ever since I first started working here I was always top in terms of performance and meeting metrics. Supervisors promised me I would be contacted by upper management for some type of higher position or better pay. 3 years later they give me a 50 cent raise is just disrespectful and made me quit. Everyone in the company has given the same advice to upper management and our supervisors. We have horrible tools to work with to make us more productive. We were back to back on our calls for a year straight since covid started. The tenant that the company is contracted with would dump calls to us all day everyday and we would constantly get yelled at for problems that weren't ours and explain to the customer they would need to be transfered back. We have all made complaints to our supervisors to tell upper management to get something done about it and nothing has happened AT ALL. I've given recommendations on better tools and ideas and all have been just completely ignored. I would only work here as a entry level job for a year or 2.