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      Horrible Call Metrics System - Technical Support Support.com Employee Review

      3.0
      Feb 21, 2025
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable work at the time, lots of Overtime available for extra pay.

      Cons

      Their metrics system and incentives were anti-customer when I last worked for them toward the end of 2020-2021.

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      5.0
      Jan 16, 2024
      Remote technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady work and good work schedules

      Cons

      Poor pay increases for many except the top performers.

      4.0
      May 26, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

      Cons

      The business product transitioned into a services related product. Not very exciting

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