Pros
Work from home. Positive reviews are fabricated accounts to give this employer better rating then what is accurate.
Cons
No matching 401k. Sutherland places you in a 401k program automatically without informing you automatically signed up. You work holidays with straight pay. No double or time and half pay with some crappy floating holiday you can use to celebrate the holiday by yourself. No clue how sick days work and I've been with the company 2 years. You can't access the online employee handbook because the user permissions block access to it. Tools are unstable. They will drop you to 35 hours a week with a day's notice. Schedule changes and every schedule worse than the last schedule 9 bucks an hour for 35 hours a week with no match in 401k, work holidays (straight pay)and work weekends - seem worth it to you? Supposed to get 1 year Xbox live gold subscription every year. That's not happening. Training - your trained by an emotional women who doesn't even own an Xbox who yells and threatenens employees during the whole training process. Was told I won 5000 points I could use for a gift during training which I never received and emails are ignored. Supervisors and team coaches ignore emails and don't respond. If you work in the United States and wonder how employees from India or the Philippines are treated as employees this job will provide that insight. This job you feel like your in a third world country. Having team coaches talk to you like you never had a job before - great time. Talking to the dumbest brain dead customers who can't even shut up long enough for you to help troubleshoot.