Pros
I am transgendered, regularly ill, need a modified schedule, never worked in a call center, had some personal start up issues when I first started. The management I worked with accommodated every challenge, provided me additional coaching, and I continue to receive additional and personal support from my Team Manager so that I too can be a useful and productive agent for my project.
Cons
Training on my program was 2 or 3 weeks long and was disorganized. The trainer was sweet but allowed some people to derail the course of the training which resulted in some issues being uncovered. Even so, the kind of support we provide for this particular product is really something you have to learn by doing. I don't think there was much that the trainers could have prepared us for. My only major criticism is the disorganization and outdated technology practices. The intranet is in need of a makeover, implementation of VDI and VPN solutions are a little messy.