Good "Stepping Stone" Job. Not A Career. - Consultant Sutherland Employee Review

2.0
Sep 13, 2014
Recommend
CEO approval
Business Outlook

Pros

-Some good people to work with. -Jeans months. -Fairly laid back environment. - Time off, if you need some time off, weather it leave early (if they can afford it that day), come in late, or need a day off, if you tell them early enough, their usually pretty good about it. -And just to add a personal Pro, I just put in my two weeks yesterday.

Cons

-Benefits, I have NEVER worked for a company that charged you company cost (about $111) for medical insurance every other week. It's not even at any kind of a discount. Also, their 401K is a joke, the employer doesn't even contribute to it at all, and it barely gets invested. I've worked there just over a year and only have $400 in it, that's not right at all. -Pay, at $10 an hour starting off, with the verbal abuse you get from customers and managers, it's just not worth it. -Managers, now, I can't say this is all managers, but some are very "clicky" with each other. When I am in LEAD (manager) training, and have been the #1 salesman on my program for going on 8 months in a row, and are not offered any kind of a promotion, and they are hiring managers from other programs or people off the street, that's not right at all. -Co-Workers, like I said about the managers, I can't say this about everyone, but the quality of their hiring is down right disgusting. I've been told by several managers, that if you can read and write english and have a pulse, you're hired. One manager even said if he sticks a mirror under your nose and it fogs up, you're hired (saying you're alive). -Parking, they make you park about 4-5 blocks away at the OnCenter lot and walk, was not fun in the winter, especially last winter when it was -16 some of the mornings. -Security, now there is a security guard in some of the programs, what is all fine and good, but when I hear one of my former co-workers gets robbed right in the building where we're located, and even someone shot off a gun, that doesn't make me feel to safe, that might just be me. -The So Called "Drug Test" They Give, when they say you're hired, which is usually the same day of your interview, you are told you're gonna take a drug test, what I was fine with, and found out it's a BS mouth swab, what I find out if you don't smoke for about two days, you pass fine. Ya, quality standards there.

Explore other reviews about Sutherland

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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