Abuse of power from those with authority - Account Manager Sutherland Employee Review

1.0
Feb 12, 2016
Recommend
CEO approval
Business Outlook

Pros

surely working for a top tier has it perks like fair pay and health packages.

Cons

This is specific to the program that I worked with. If those at the top of the department doesn't like you then you can expect them not to treat you well. Promotions are given to those people who follow them even if the said employee is not worth promoting, to make it worst, even if the employee didn't pass the sutherland requirements such as assessments they are still endorsed by those at the top and the guidelines are bypassed. In short, they dont have integrity and they even tolerate fraud activities for personal gains perhaps. They remove people they don't like, in fact I was removed myself from the company and I recently won a dole case against them and was ruled illegally dismissed.

Explore other reviews about Sutherland

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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