Pros
If you have any experience at all working in call centers, Synchrony is heads above anyplace out there. The list goes on from environment, benefits, pay scale, hours, time off, flexibility, activities at work, cafeteria on site, parking, security at night, training that goes above and beyond, break rooms with free beverages, great people to work with and management that works with you. Yes, there are metrics but how else can a call center environment monitor your progress. As long as you are striving and doing your best, that's all they ask of you. I am not management and this opinion is strickly my own. Try a few of the other centers and come back to Synchrony.
Cons
The information needed to succeed in the job is or can be pretty demanding depending on what contract you are working on but there is availability to move around to other contracts after time spent with the company. The other con goes along with working in a call center which is nights and weekends but again, the opportunity exists to change schedules, days off and weekends after having been employed with them for a time.