Synchrony Reviews | Glassdoor

Synchrony Reviews

Updated August 12, 2018
512 reviews

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3.7
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Margaret M. Keane
320 Ratings

512 Employee Reviews

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Pros
Cons
  • "Work-life balance is not balanced within the company" (in 15 reviews)

  • "Clients can get on your nerves working st a call center" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great position, awesome benefits, weekly pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than a year)

    Pros

    Great benefits, great people

    Cons

    No overtime opportunity. A little office politics


  2. "fulltime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Service Representative in Shawnee Mission, KS
    Current Employee - Costumer Service Representative in Shawnee Mission, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Synchrony full-time (Less than a year)

    Pros

    insurance
    PTO
    work from home

    Cons

    work and homelife is hard to seprate sometimes

  3. Helpful (1)

    "Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Phoenix, AZ
    Current Employee - Administrative in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Synchrony full-time (More than 10 years)

    Pros

    I love everything about this company. They treat all their employees with respect and offer great benefits

    Cons

    There are no negatives to employment

    Advice to Management

    Keep doing what you’re doing


  4. "Great People"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Really great culture and atmosphere, determined people.

    Cons

    Pay might not be as high as desired, but for BLP's it's solid.


  5. Helpful (1)

    "Pretty Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Good culture - most people are engaged and the CEO does a good job of promoting a positive culture. Nobody yells at you or asks you to do anything unethical which is good.

    Cons

    Promotions are heavily weighted towards people who can relocate to Stamford - minimal advancement opportunities at other offices.


  6. Helpful (2)

    "Inefficient and Lagging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President
    Current Employee - Assistant Vice President
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time

    Pros

    1. Decent Pay
    2. Good office locations
    3. Good office environment and workspaces
    4. Decent at offering training and travel opportunities for employees
    5. Internal mobility seems pretty good at least for lateral transfers.

    Cons

    1. Work-life balance is not balanced within the company. A lot of people coast until they can get into a central function because the client-facing jobs (revenue-generating) tend to be stressful.
    2. Client-first mentality comes at the expense of Synchrony's employees - as long as client is happy no one cares that you are suffering.
    3. Poor leadership, especially with mid-level managers.
    4. Poor technology in analytics and mobile services.
    5. Diversity program is irritating, obnoxious, and too much (and having worked in HR that is saying something).
    6. Meeting heavy culture where much is discussed but little of it is valuable and worth the time expense.

    Advice to Management

    Synchrony claims to be innovative but it is not. The technology is poor. Processes are poor. Analytics is poor. There is too much lazy thinking and complacency caused by good times. This company really needs to be put in the fire and have a genuine business crisis. That way they will be refined with the bad junk burned off or they will fail.


  7. "Field Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales in Raleigh, NC
    Current Employee - Field Sales in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 8 years)

    Pros

    I couldn't be more proud of this company. There is a great culture built in the organization. I would be overjoyed if all my children could work for a company like this one. The benefits are substantial.

    Cons

    We have a few of the issues you would expect at companies of this size (16,000 employees +), but not nearly the starchy environment one might expect.

    Advice to Management

    As senior management transitions to retirement I would encourage a continued strong commitment to our core values.

  8. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Stamford, CT
    Current Employee - Business Analyst in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    Synchrony is extremely invested in the success of its employees. They always supply all the necessary tools and trainings to be successful. Great W/L Balance, flexibility allows employees to be happy, but also feel responsible for completing their work. Truly a great company to work for in any chapter of your career.

    Cons

    Not many Cons, may ask you to relocate but have recently been putting emphasis on remote employees and hotel desks.

    Advice to Management

    Keep up the fantastic work.


  9. "Great Compant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Synchrony full-time

    Pros

    Wonderful training with amazing benefits!

    Cons

    Schedules are difficult to change, no good if you need a flexible work schedule.


  10. "Customer Experience Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Synchrony full-time (More than a year)

    Pros

    Great place to work, Ethical work culture.

    Cons

    Benefits pertaining towards the work is less.


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