Synchrony Reviews | Glassdoor

Synchrony Reviews

Updated March 12, 2019
589 reviews

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3.9
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Margaret M. Keane
371 Ratings

Employee Reviews

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Pros
Cons
  • "Work-life balance is not balanced within the company" (in 15 reviews)

  • "Clients can get on your nerves working st a call center" (in 18 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A company that lives by its motto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Stamford, CT
    Former Employee - Customer Service Manager in Stamford, CT
    Recommends
    Approves of CEO

    I worked at Synchrony full-time (More than 10 years)

    Pros

    Wonderful People! Throughout my career, there have always been an abundance of people willing to invest in my career.

    Cons

    No cons to share. If you work hard, it truly gets recognized here!

    Advice to Management

    Keep making Synchrony a GREAT PLACE TO WORK for all levels of employees!


  2. "Work life balance"

    StarStarStarStarStar
    Current Employee - Audit Manager
    Current Employee - Audit Manager

    I have been working at Synchrony full-time

    Pros

    Great work life balance for all

    Cons

    Less interaction with other teams

  3. Helpful (1)

    "Great place to work decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mail Extractor in Longwood, FL
    Current Employee - Mail Extractor in Longwood, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    There is s good work life balance with this company

    Cons

    The night shift can be a bit much, but for some they love it


  4. "It's a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Former Employee - Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time (More than a year)

    Pros

    Lots of benefits, upper management tends to care. Many opportunities for growth

    Cons

    Some of the work that you have to deal with.


  5. "Love It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Synchrony full-time (Less than a year)

    Pros

    The diversity is really great. A lot to offer.

    Cons

    Not having a full weekend of.


  6. "A great call center experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Canton, OH
    Former Employee - Collections Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony part-time (Less than a year)

    Pros

    Amazing benefits and retirement options. Great pay. Lots of PTO and other various time off availability and instant approval by system entry. Great work atmosphere and employee engagement. Multiple opportunities to advance or learn skills to advance your career within the company. Management is kind and listens to what you have to say.

    Cons

    The phones can be stressful at times dealing with negative people. Mental health is a huge part of working in a call center.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Great benefits, good pay for the work able to work from home.

    Cons

    A bit stressful to mantain quality and keep up with the sudden changes in the business.

    Advice to Management

    Keep listening to feedback.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in New York, NY
    Current Employee - Office Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (Less than a year)

    Pros

    I'm an office manager for a company that Synchrony financial bought, so not technically part of the Synchrony world. We function on our own, they just own us. It's been great working here, tons of perks. The salary is great and the people are nice to work with. I would highly recommend working for Synchrony. Their 401k match and health benefits is really good.

    Cons

    I don't really have any cons, I can't complain. I love my job.

    Advice to Management

    Keep doing what you're doing.


  9. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leadership Program
    Current Employee - Business Leadership Program

    I have been working at Synchrony full-time

    Pros

    Rotational experience is well-varied, culture is great, emphasis on diversity is awesome

    Cons

    Slow-moving, opinions aren't heard by senior leadership


  10. "Good if you are older"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AVP-Analyst in Chicago, IL
    Current Employee - AVP-Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than a year)

    Pros

    Work life balance, benefits for those starting families, people are truly nice and friendly (less politics felt day to day, but still exists)

    Cons

    Things are slow to change, limited room for growth in analytics (but good in other functions), inconsistency with HR/levels, maybe look elsewhere if you are in your 20s