Synchrony Reviews | Glassdoor

Synchrony Reviews

Updated May 17, 2018
478 reviews

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3.7
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Margaret M. Keane
300 Ratings

478 Employee Reviews

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Pros
Cons
  • It can easily destroy your work/life balance if you let it (in 14 reviews)

  • Clients can get on your nerves working st a call center (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Great company, well managed, highly diverse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    Strong, smart management, lots of women in key roles, highly diverse, moving forward quickly on digital and innovation

    Cons

    Matrix org has it's challenges. Many thinking about functions, not holistically.

    Advice to Management

    Ensure long-range planning is pushed down through the organization. Still rather reactive.


  2. Helpful (1)

    "Highly recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    Great culture, CEO makes frequent visits to all sites and genuinely listens to employee feedback, excellent benefits and time off, option to work at home for many departments

    Cons

    A bit difficult to advance if you don't know the right people, taking time off can be a challenge, they give you a ton of sick leave but you get in trouble if you use it, it's hard to move from one department to another.

    Advice to Management

    Invest in your employees; when interviewing them for advancement opportunities focus on who they ARE instead of who they KNOW.

  3. Helpful (1)

    "Could be better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Phoenix, AZ
    Current Employee - Bilingual Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    Great benefits, management is friendly and they offer work from home.

    Cons

    Pay is not that great, time to meet for calls is too low, you hear different things from different people.

    Advice to Management

    Be transparent about the changes going on in the company, your employees appreciate honesty! And push for better pay...


  4. Helpful (1)

    "Beware of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Collections Representative in Altamonte Springs, FL
    Former Employee - Bilingual Collections Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time (More than a year)

    Pros

    Possibility of bonus, fun co-workers, spiffs, OT offered often, tuition reimbursement, 401K, adoption assistance, relaxed dress code. Culture was good and SENIOR management/leaders are superb, diversity networks really care.

    Cons

    Some of the managers are awful and make you feel like you are a POS even if you are a top performer, metrics can someone be unattainable, even to be considered average. Especially with contacts/hour. For the most part it is entirely out of the employees hands how many contacts they get since the dialer connects the calls. It’d be best to create a metric that is based on call handle time/wrap up instead. Training is not the best and to be truly successful, you have to be a go-getter with the attitude and desire to learn alone

    Advice to Management

    Treat employees as humans. Inspire instead of belittling. Help people when they ask for it. I can’t count the number of times I needed a manager and would walk around the floor looking for someone To help and either no one was available or the ones that were would disregard my problem entirely and not even pretend to care. (Not always but it did happen)


  5. "SVP"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Synchrony full-time

    Pros

    Smart people, unique business model, strong leadership

    Cons

    Monoline business, dependency on retail industry


  6. "Bilingual Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (Less than a year)

    Pros

    Great benefits and simply a great company to work with. Great life/work balance

    Cons

    Nothing bad so far


  7. Helpful (1)

    "Great Place to Work Certified"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    employee-centric, good compensation, good benefits, Certified Great Place to Work

    Cons

    need to work even during storms or natural calamities, as expected of BPO companies.

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of training and paid time off. You can use as much as you want.

    Cons

    Its a big company, they don't care about the little man. They lie, hours are long and horrible.


  9. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client/Customer Service Senior Representative in Rapid City, SD
    Current Employee - Client/Customer Service Senior Representative in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (Less than a year)

    Pros

    Friendly, professional environment. The company really takes care of employees and offers excellent benefits.

    Cons

    Communication and consistency between the different departments and sites needs improvement.


  10. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Synchrony full-time (Less than a year)

    Pros

    Fun people very friendly to work with

    Cons

    hours not flexible for me


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