Synchrony Reviews | Glassdoor

Synchrony Reviews

Updated January 12, 2019
572 reviews

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3.8
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Margaret M. Keane
358 Ratings

Employee Reviews

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Pros
Cons
  • "Work-life balance is not balanced within the company" (in 15 reviews)

  • "Clients can get on your nerves working st a call center" (in 18 reviews)

More Pros and Cons

  1. Featured Review

    "BLP Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BLP in Kettering, OH
    Current Employee - BLP in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time (Less than a year)

    Pros

    The BLP program is a great program to learn and experience so much and so quickly in a 2-year period. I have really enjoyed learning about different areas of the business all while looking forward to my next adventure at my next rotation

    Cons

    Some barriers to a creative/innovative mindset with a large and long established company coming from GE


  2. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time

    Pros

    Overtime, training, promtions, growth, pay and development

    Cons

    Just focus on yourself. mind your business

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time (More than a year)

    Pros

    Good people, incentives, growth and extracurricular initiatives

    Cons

    Not many, honestly. Working weekends. Customers. Can get busy with call volume but that comes with the territory

    Advice to Management

    More attention to growth opportunities


  4. "Client Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Associate in Phoenix, AZ
    Former Employee - Client Service Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Synchrony full-time (Less than a year)

    Pros

    A great working environment. Really supportive management and make you feel energized to be a part of the team. Also great benefits available from day one.

    Cons

    Salary is not very competitive given similar positions.

    Advice to Management

    Continue to make employees feel engaged and valued. Though, if you want to keep your best employees you may want to look at increasing the salary package.


  5. "Syf"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Synchrony full-time (Less than a year)

    Pros

    Great place to work

    Cons

    Aux aviya workday, micro management


  6. "Resume 19"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Synchrony full-time (Less than a year)

    Pros

    Great place to work

    Cons

    Aux aviya workday micro management


  7. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Synchrony full-time (More than 3 years)

    Pros

    The company has good work-life balance

    Cons

    As a big company, it could move slowly in new technology adaption

  8. "The Studio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time

    Pros

    Very creative and talented people.

    Cons

    I have nothing negative to say.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Synchrony full-time (More than a year)

    Pros

    Managers were supportive, creative, personable,reliable

    Cons

    some managers have the tendency to micromanage


  10. Helpful (1)

    "limited opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist in Canton, OH
    Current Employee - Senior Specialist in Canton, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time (More than 5 years)

    Pros

    Benefits - great health insurance options, 40(1)K, tuition reimbursement, set schedule. Entry level jobs are getting a big raise if you are thinking of joining at a level 4 or 5 role. management is decent they care but a lot of red tape to do things that make a change to to bigger issues. Regulatory requirements usually make it easier to know what the jobs is you are doing and why there's not a lot of variation - this means its rather easy to be successful in your role

    Cons

    compensation structures are being created to build talent and not retain what is there. With the new structure people who have spend years with the company are making similar wages to any one off the street. There is some room to grow but not to build a career. Even with a degree and taking leadership course, the ability to create a career doesn't seem feasible

    Escalating issues rarely seems like it does anything. There's a lot of negativity and drama among co-workers and its hard to feel happy in the workplace lately. Doesn't feel like our feedback means anything especially when we have the GPTW surveys and things are not getting better, if anything worse.

    Advice to Management

    invest more in the entry level-exempt roles. The focus of AVP+ jobs means current employees are left stuck in a job or thinking about leaving the company so they can grow. Think about offering a better compensation then the 50 cent increases per level for the non-exempts. Especially when in the past there were dollars difference in levels to encourage internal growth. The biggest takeaway is that you have deemed 11+ years of service to be worth 8 cents more an hour compared to someone who has been with the company 5 years.