Internal culture not aligned with software development - Software Development Manager T-Mobile Employee Review

Marketing controls everything, so there's no money or incentive to clean up or address the technological mess under the hood. Walk into any store and ask to have a prepaid and postpaid line on one account - they can't do it. Two separate systems. They cannot keep track of phone lines, equipment bound to lines - all manner of basic, customer-focused use cases which don't bring in direct revenue, thus have zero priority when it comes to spending time and energy to get right.