Pros
Plenty of overtime available 4 weeks of PTO yearly Great, fun co-workers Nicely decorated and well maintained work enviorment Major highways close by for easy commuting SOME very professional, knowledgable yet down to earth leadership
Cons
Low pay. A customer service rep barely earns enough to get by. Need for meaningful recognition for good work, more than confetti, claping..and a balloon. Recently changed quality standards that allow small mistakes to result in constant "warnings" Low employee morale as a result of above mentioned quality standards An overall feeling among employees that nothing is good enough Too much inconsistant information between supervisors. Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center. Higher management playing favorites. "Playing the game" should not be necessary to get ahead. Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long. Leadership who will offer excuses instead of help. I could go on, but I have to get to work!