Pros
Only pro is that you get to work for big company So staff account at bank
Cons
They make life a worst for employee, no proper training for such a vast amount of portion. They put you on calls without adequate training, you can get limited number of help if you have questions when you are call( eg lives- after 2 weeks they will say you only have 3 questions to ask while you are on call with client) They will calculate how much you take after call to add a note, how long you're taking to handle a call, No days off permitted in training environment( unpaid sick days if need be) You are expected if cx have question first refer resources before reaching out to help--- resources are 350 page manual, internal BPM, and 2 other resources. Worst worst worst place to work, PLEASE DO A FAVOUR TO YOURSELF DON'T ACCEPT THIS OFFER IF YOU GET!!!! TRAUMATIC EXPERIENCE DURING TRAINING, ALMOST HAD AN ANXIETY ATTACTK!!! No growth, no learning only internal politics