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      TTEC

      Engaged Employer

      TTEC reviews

      The Good and The Bad - Member Service Representative TTEC Employee Review

      4.0
      Mar 29, 2016
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consistant work; helping others; knowing where you stand; good training program; some very professional and great team leaders who go out of their way to be helpful and assure you have the tools you need to successfully complete your job; decent benefits; some great people overall.

      Cons

      shoddy computer systems that crash several times a day; poor communication; several team leads who are very unprofessional and do not provide you with the support and tools you need to be successful; constant change in scheduling with little notice; and lack of keeping promises made

      avatar
      TTEC Response
      10y
      Thanks for the positive review, despite the computer problem you're going through. Please tell your IT about it so that they can fix it or provide you with a working computer in the mean time.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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