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      TTEC

      Engaged Employer

      TTEC reviews

      The Good and The Bad - Member Service Representative TTEC Employee Review

      4.0
      Mar 29, 2016
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consistant work; helping others; knowing where you stand; good training program; some very professional and great team leaders who go out of their way to be helpful and assure you have the tools you need to successfully complete your job; decent benefits; some great people overall.

      Cons

      shoddy computer systems that crash several times a day; poor communication; several team leads who are very unprofessional and do not provide you with the support and tools you need to be successful; constant change in scheduling with little notice; and lack of keeping promises made

      avatar
      TTEC Response
      10y
      Thanks for the positive review, despite the computer problem you're going through. Please tell your IT about it so that they can fix it or provide you with a working computer in the mean time.

      Explore other reviews about TTEC

      5.0
      Oct 20, 2025
      Operations support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training Plus Opportunities Plus Onboarding Plus

      Cons

      Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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