Micro Management - Customer Service Representative TTEC Employee Review

Micro Management:- I was on 18 surveys at 67 nps for the month and was put on a PIP whereas there wer colleagues sitting on 1 - 2 surveys at 100 nps for a month and wer giving leeway. People taking 1 month off and still no questions but people taking a day off due to valid reasons question based on adherence. Lack of R&D - 1 month traning taken by philipino colleagues of total no use, gain actual process knowledge on floor by self efforts which was still incomplete as no one has a clue about the process. External hiring for TLs and Managers - TLs and Managers have 0% knowledge about process aswellas SMEs, who the hell should you look upto, daily briefing irrelevant about ongoing slas and basic updates.