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      TTEC

      Engaged Employer

      TTEC reviews

      Could be better - Senior Customer Service Specialist TTEC Employee Review

      2.0
      Dec 14, 2025
      Senior customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The fact that you can work remotely.

      Cons

      -Salary stagnation is a real problem and the standard excuse is "no budget", which translates to no pay raise in 3 years. -Poor culture and non-existent management & HR. -Poor benefits, 50 EUR voucher is not enough. -Unrealistic and random (monthly) bonus scheme and data inaccuracy most of the time, which leads to delays in case you are lucky (or manipulative) enough to meet the targets. -No visibility which creates a toxic and shady environment. And the list goes on...

      avatar
      TTEC Response
      5mo
      Thank you for sharing your experience. We appreciate your feedback on remote work, compensation, and workplace culture. Insights like yours help us identify opportunities to improve support, transparency, and our processes. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued growth in your role.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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