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      TTEC

      Engaged Employer

      TTEC reviews

      CSR & TSR II - Customer Service Representative I & TSR II TTEC Employee Review

      4.0
      Nov 17, 2016
      Customer service representative i & tsr ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training I received was adequate, covered all main points needed to learn how to utilize the tools specified for the contract I was in.

      Cons

      Sadly, many supervisors and Sr. Reps would have very noticeable preferences among themselves. It made it a toxic environment to work in.

      avatar
      TTEC Response
      9y
      First of all, thank you for your feedback. We're sorry if the situation you were in made things more difficult at work. We want to let you know that we treat everyone equally and that you could always speak up no matter what your line of work is in the company. Thank you once again for writing a review and we wish you well on your future endeavors!

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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