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      TTEC

      Engaged Employer

      TTEC reviews

      My experience in Teletech Mexico - Service Delivery Manager TTEC Employee Review

      3.0
      Jan 5, 2017
      Service delivery manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teletech has great general organizational structure. Great learning environment. i know i have learned plenty in my 8+ years in the company.

      Cons

      It does feel often that the company places more focus on their bottom line margin gains over people and their contributions. This reflects negatively on the company and its image across the operations floor, support departments and even external job seekers.

      avatar
      TTEC Response
      9y
      Thanks for the review and congratulations for being part of the TeleTech family for more than 8 years! TeleTech is certainly a place where you can learn a lot and at the same time develop your career. Management will always consider what's best for everyone even if at times it may not look that way. Attrition has always been high in this industry but we feel that management is set to keep talent and develop employees further more than ever, with the recent launch of iAspire. Thanks again for the review and have a great start this 2017!

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 2, 2026
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule flexibility and benefits, great people

      Cons

      Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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