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      TTEC

      Engaged Employer

      TTEC reviews

      fine - Customer Service Representative II TTEC Employee Review

      4.0
      Jul 28, 2012
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      team leads are easy to work with as well as for the co-agents, the systems being used are user friendly.

      Cons

      need to improve the management and training process for the agents to be well equipped before entering the production floor.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 2, 2026
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule flexibility and benefits, great people

      Cons

      Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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