Pros
Easy access to a entry level job - the selection criteria at our site is pathetic; any job seeker is employed as long as they 1. impress the interviewers (wether professionally or not - i.e. flattery) and 2. are able to "pass" the ridiculous "MatchPoint" and "HirePoint" assessments for employee capability. They start benefits off with medical aid, pension fund, and an ESS (Employee Savings Scheme) -which could be a very big plus, if these benefit options were not the most cheapest/inadequate/cost cutting options available on the market. In all fairness they do provide an opportunity for young school leavers who are just entering the job market, to get their foot in the door regarding working for a large Transnational Corporation like Teletech. The best reason to work for them would be that they do advertise quite openly the potential possibility of job stability and career advancement. It is up to the individual employee to make up their minds if these attractions to work for Teletech compensate for the actual conditions of employment they encounter. They accept you as you come.
Cons
-The basic remuneration is not a living wage outside of the U.S.A and Canada (perhaps of more stringent labour regulations and highly defined minimum wage policies in those countries. - Management is incoherent/dismissive/abrasive in their interactions with staff, drawing definitive lines between the place of the employed and the position of the employer. - Management is also highly inexperienced and/or incapable of performing certain critical tasks required of their position. Employees are constantly having to 'Streamline" the work out put of management and smooth over the frayed working relations that consequently develop. - You are constantly made aware of the fact that you are instantly replaceable (as the skill sets you were employed with is widely available due to its inherent low value in the workplace. - Employees are not valued and treated with the due regard that Teletech espouses in the business values. - It is tremendously difficult to earn more money once in a specific role (even though the monthly remuneration lags seriously behind similar positions elsewhere in the same industry. - Promotion aspects are dismal as 1. you are always competing with fresh/new employees eager to make headway and impress - only to later become part of a very high attrition rate - and 2. once you excel in your role you are oppressively "retained" there as you bring the only stability and high performance in your department due to the high turnover rates mentioned earlier. - You quickly become disillusioned with the flashy exterior of Teletech's employment appeal (adverts, benefits, etc.) as you daily face the dismal organisational capacity of the company to hire and retain competent employees and, especially, management. You are not compensated for excelling in your post, in fact you are almost punished in that you are identified as a potential "static" worker who produces consistent appealing results - something that is sorely missing in Teletech. As a "static" employee the company absorbs you into the mold of your role so that your abilities are never allowed to make an impact in other (read management) areas of the business concern. - Due to the low skill set requirement for your hire to Teletech - you are treated and seen as a single drop in the vast low value skill set from which you have emerged. Essentially, the feeling I get is that Teletech - never you - make you what they want you to be.
