There're awful. (Work at Home Position) - Virtual Customer Service Representative TTEC Employee Review

1.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

There's not any, only except that you will get paid.

Cons

1. Training is Awful. I remember just sitting there and feeling the negative energy of the female trainer explaining everything to us but not absorbing the information fully because she~as the trainer is not really trying to train you well. In truth, there're not really trying to make you good at your job. You're just there until they don't need you anymore and hopefully in their eyes.... you fall off before then because they don't want to pay anybody unemployment. Trust me, I would know. The calls are back to back and even though they can slow down the queue of calls coming through like a tsunami...they won't. They'll speed up the calls and you'll end up not able to take any calls anymore because it'll just be too stressful. Yes, I did get paid but how long will you be able to make that check before you fall down and crash due to a mental breakdown. Oh God, and don't expect sympathy or relief from your supervisors....there're evil just as well. There're in on the con game going on at teletech. You see, I never quit my job...They fired me due to a schedule battle but I refused to quit. After they fired me, I went to file for my unemployment benefits. Of course they denied me at first but when I had to go to my unemployment appeals case and prove my story, I WON THE CASE. The story is long and maybe one day I'll write a book about it but I won my unemployment appeals case against these evil people.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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