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      TTEC

      Engaged Employer

      TTEC reviews

      Auto and Property Insurance Agent - Auto and Property Insurance Agent TTEC Employee Review

      4.0
      Feb 21, 2018
      Auto and property insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work for API ONLY!!! It's the only job with it there. One of the few insurances jobs without a sales requirement and it pays much better than most customer service positions. Plus, if you leave, at least you're licensed.

      Cons

      TTEC is poorly managed, has very inconsistent rules, and keeps trying to create great 3rd party reps instead of EXCELLENT insurance agents.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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