Auto and Property Insurance Agent - Auto and Property Insurance Agent TTEC Employee Review

4.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Work for API ONLY!!! It's the only job with it there. One of the few insurances jobs without a sales requirement and it pays much better than most customer service positions. Plus, if you leave, at least you're licensed.

Cons

TTEC is poorly managed, has very inconsistent rules, and keeps trying to create great 3rd party reps instead of EXCELLENT insurance agents.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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