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      TTEC

      Engaged Employer

      TTEC reviews

      Horrible - Customer Service Representative TTEC Employee Review

      1.0
      Nov 8, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get paid for sitting and doing nothing during training.

      Cons

      Constant technical issues. When you call the tech line, there is at LEAST an hour hold time. I have heard that it can take up to FOUR. Training is basically nonexistent and mostly consists of troubleshooting why people are unable to log into systems needed for training. Good luck getting the correct pay, as the "accounting" department doesn't know how to use a calculator.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      2w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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