Google Program or Call Center? - Account Strategist TTEC Employee Review

2.0
Aug 24, 2018
Recommend
CEO approval
Business Outlook

Pros

The knowledge attained from teaching myself through internal google support documents. The office is nice and having a flexible schedule is great too.

Cons

The metrics you are held to constantly change. I could think I have all of my ducks in a row and next week management comes through to say that a different metric is added or changed. Management is trying their best to balance the requirements from Google and the requirements from ttec, but at the end of the day, it is all numbers. Nobody will have a long career here because the client is a numbers focused company and if you have low numbers they can request to have you removed from the program.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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TTEC Response
18h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with your team and found your coworkers and lead supportive. We also appreciate your comments regarding communication around the hiring process, career progression, and recognition. Feedback like yours helps us identify opportunities to improve the employee experience and better support our teams. Thank you again for taking the time to share your perspective, and we wish you continued success in your role.
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