Not worth the stress or the drama - DBS Tech Support TTEC Employee Review

1.0
Oct 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice break room, convenient location

Cons

Pay is less than own/operated offices, which is to be expected, but is also less than other branches in the same campaign doing the same job. They sell you during training on streets seemingly paved with gold, but when you're on the floor it's a different story entirely. Management do not care about people, just production. People get write ups and disciplined for being sick or even being hospitalized. In the past, the AC has failed multiple times and so have all the toilets in the building. They simply brought in porta-pottys to the parking lot, room temp water and hand sanitizers and told us to get back to work. Employees get fired for no reason, left and right and they only use fear to motivate. They are unable to provide a clear and concise unified message on what employees are required to do performance wise, leaving the hourly workers floundering in the dark trying to figure out what they are required to live up to before they are fired. Promotions are based on favoritism, not tenure or experience or even knowledge of the products. They have even bragged about using illness to weed out people for advancement, saying that being sick tomorrow will jeopardize a possible promotion months or years from now. They force you to clock out to use the restroom, and will write you up for being 30 seconds over break time, even when it is the fault of the company for using poor quality time clocks. If possible to rate a negative star on the work/life balance, I would.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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TTEC Response
10h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with your team and found your coworkers and lead supportive. We also appreciate your comments regarding communication around the hiring process, career progression, and recognition. Feedback like yours helps us identify opportunities to improve the employee experience and better support our teams. Thank you again for taking the time to share your perspective, and we wish you continued success in your role.
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