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      TTEC

      Engaged Employer

      TTEC reviews

      Best Buy project, Geek Squad general entitlement - Customer Service Work At Home TTEC Employee Review

      1.0
      Feb 11, 2013
      Customer service work at home
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home and saving on gas money

      Cons

      The pay. No raises. Not acknowleged for good customer service, they only look at numbers. In a few short months our list of things we handle has grown longer but there is no training for the new things we have to do. We are told to google or go to ehow to find out how to help a caller with complex tech issues. It is represented to customers that there is expert help when they call and there is not.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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