Room for Improvement - Anonymous employee TTEC Employee Review

2.0
Mar 14, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Insurance and 401K benefits, decent break room and it's in central Las Vegas. They also provide holiday pay from day one and allow you to start gathering PTO quickly.

Cons

The requirements are changed on a near bi-weekly basis, leaving many in the dark as to what they need to do to avoid disciplinary action. By the time an employee finds out, it's too late. The metrics system that is used to "Grade" employees has numerous flaws, the big one allowing surveys to come in late, which has the potential to cause irreversible negative effects on employees who are trying to grow. Furthermore, it really does not allow for a proper representation of an employee's skills. The training is not really detailed as necessary to ensure the success of employees.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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