Don't ever work here - Customer Service Representative TTEC Employee Review

Everything. I was transferred over from another branch to ensure I didn't get fired, but even then I wish I was fired. Not only do your bosses/team leads treat you like you're the bottom of the barrel, they also do not encourage you to do better. The training for this job was maybe 20 minutes because they spent the other 3 days prior trying to get everyone's tech check done. Whenever you want help you get screamed at to "look at your job aid". Emails are never answered. They pile on more work without giving proper training. They put on a video and hope you remember it. They don't care about the customers. When you try to help others in their chat filled with over 100 agents, the Team Leads yell at you. So you can't even help your fellow coworkers when they're having issues. The biggest thing, other than getting ridiculed, is the technical difficulties: -You can never hear your customers -The customers cannot hear you -Then they try to say it's your systems that are at fault yet 50 other agents are having similar issues. So, do not work here. Not even as a first job at a call center. Never work for Solutran.