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      TTEC

      Engaged Employer

      TTEC reviews

      Attrition Factory - Anonymous employee TTEC Employee Review

      1.0
      Apr 28, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers and internal relationships. The team is forced to pull together.

      Cons

      Refuses to payout PTO, unless required by state laws. Regularly fights unemployment claims, even those without cause. Lacks formalized internal processes, procedures, or policies. Requires management to create proprietary initiatives without compensation. Fails to provide an onsite HR department; allowing issues to escalate quickly. Issues are addressed through a flawed online ticketing system. Training programs lack critical hands-on components. Performance metrics are skewed, arbitrary, and discombobulated. Coaching is a foreign concept. Threats and corrective action are the norm. Sr. Leadership is only concerned about the bottom-line.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      14h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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