Not interested in the health & well being of their employees or members - Member Service Representative TTEC Employee Review

1.0
May 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy to get hires and they push you thru training.

Cons

Inadequate training, work schedules frequently change without notice or employee's consent, sick days may be denied even in cases of hospitalization, failure to pay for mandatory overtime, sexism (both sexes) and member's (caller's) health is often put in jeopardy (thru neglect) to increase call volume or profits due to under-staffing (occasionally when workers are given mandatory unpaid time off to reduce overhead. Before I left (during a residential move) my schedule was changes to 14 hrs/day 5 days a week work from home with TTEC. refusing to accept why this was not possible.

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TTEC Response
6y
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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