If you have a job already, don’t leave it for this one. - Customer Service Representative TTEC Employee Review

1.0
May 18, 2020
Recommend
CEO approval
Business Outlook

Pros

The work atmosphere looks to be very relaxed, excellent salary, reasonably priced benefits

Cons

No loyalty to new employees. Was furloughed on day 8 of my training, which was done at home due to COVID. We were notified of the furlough in a Zoom meeting & told we could not file unemployment. This was untrue. Our state requires you to have worked 15 days. I had to file on the job I left, and they are understandably fighting it. They refused us access to the online study materials during furlough. Cattle call interview process. I imagine every single person they interviewed was hired, with intentions of thinning the herd later. I am still furloughed, getting text messages, but facilitators will not respond to texts or emails. They have positions posted on this site which leads me to believe I no longer work there. If I ever show up to a job interview and it appears to be a cattle call, I’m walking right back out. I gave up a job that was not great, but at least no one has been let go that I can see. I’m probably going to lose my house & car because the only places hiring are barely minimum wage jobs.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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