Most unorganized company I’ve ever worked for. - Customer Service Representative TTEC Employee Review

1.0
Jul 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Working from home, the amount of pay due to the client, Absolutely nothing else.

Cons

Unprofessional, rushed training, trainers didn’t know the content they were teaching as they had no experience in the job role, I was suddenly not able to click back in one day, I had no team lead assigned to me to reach out to, was ignored by my trainers I tried asking for help from, was ignored by 4 people (who first few emails sent about being hired on) I emailed who responded once and never again. I was not paid for the hours the trainer messed up on putting in during training, I could go on and on. Long story short, I guess I was terminated without being informed or on accident and left stuck with their equipment they sent me to work on (a whole desktop computer) because NO ONE will reach back out to me or help me. I have called the only contactable number provided to me during training which is the tech support line, they literally have no HR department or phone number, only a tech support. I have sent numerous emails out to people, I don’t know what else to do.

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TTEC Response
5y
Thank you for taking the time to leave us a review. In order to follow up, could you send an email to the following email address please: TTEC.Asset.Management@teletech.com. Please include your contact information too.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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