Everything else. The training did not prepare us for the job. We were thrown into it without any real training on the actual work that we would be doing but then blamed when new didn't know it. Most of the training centered around TTEC software and not what we use for the job. Metrics are impossible to meet. No pay raises. Micromanaged and rushed. Very sloppy work environment. Tech issues almost daily. Rude supervisors. No place for advancement. Shift bids very often. Micromanagement to ridiculous degrees. We were told that we would be "called down" if we were 30 seconds late clocking in. They literally time you when you go pee. Not getting a crappy shift in the next bid is the only motivation ,other than one's own internal work ethic, to even try. If you can't take rude and nasty customers yelling at you because of someone else's sloppy work then don't even apply. It's not worth it. I will get out as soon as I can.
