Lack of Professionalism - Bilingual Customer Service Representative TTEC Employee Review

2.0
Aug 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home, a great opportunity to learn about call centers.

Cons

Unprofessional cholo looking management team, lazy staff. Dramatic and overly authoritative. Unresponsive when needed the most, unable to answer basic question. Trashy people trying. They're happy to attack you for any slight mistake but never there when you need them to help. I got fired with high metrics, and top salesman credentials simply because I asked a supervisor who as younger than me. I think... I he would help me with an issue instead of crack jokes over the chat. He then wrote me up 3 times in one day and I was fired instantly. I had the highest metrics in my wave of new hires and even won top sales 3 months in a row. If youre going to work here, make sure you have no recognition of what a professional job environment is supposed to look like.

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TTEC Response
5y
Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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