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      TTEC

      Engaged Employer

      TTEC reviews

      Pros: Some roles can now work from home. Cons: Disorganization and lack of support - Service Technician TTEC Employee Review

      2.0
      Sep 7, 2020
      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some roles you can work from home. I like being able to use my tech support knowledge base to be able to help customers with their problems it always feels good to make someone's day. I like the Kronos dashboard used.

      Cons

      Communication. I feel like just a number (or even less then that). Because of COVID many of us aren't working in the office anymore, we are working from home. They have so many employees and projects that it is becoming so hard to be able to reach management with any questions or problems and it seems like a lot of people are experiencing this. Even though we have a dedicated email and # to call, I don't get a reply. An example is in August I had a question. 5 emails, 3 calls. It's now September and I am still waiting for someone to help me. That doesn't feel good as an employee trying to do their job. We need more support.

      avatar
      TTEC Response
      5y
      Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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