Don't work here if you have ethics! - Customer Service (CSR) TTEC Employee Review

1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are available at a cost. You can accumulate some sick time.

Cons

During covid-19, I had a 102.7 fever and was forced to work a 15 hour shift. I looked at one of the managers and told them I felt extremely bad. She replied, "Well, if you pass out, we'll call an ambulance because we need the hours." Because of working this forced overtime, I was also disqualified from a lot of programs. We lost a co-worker to COVID. They abruptly changed my hours 4 times without ample notice. I didn't have child care during the pandemic and they knew it. I'm a single mother with an autistic child. They fired me because I couldn't keep up with the fourth schedule change demands. Now, they are fighting my unemployment claim. I was "one of the best agents" they had. Apparently, they don't care if I lose everything because I'm no longer serving their purpose. Do yourself a favor and work for a company that will appreciate you.

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TTEC Response
5y
Let us take this opportunity to know more about your TTEC experience. Please visit formeremployee.ttec.com to discuss this in detail.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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