Toxic - Customer Service Representative (CSR) TTEC Employee Review

No training structure. After in class training in which 2 students took over class and learning time because they didn't pay attention, we were placed on calls. Basically sink or swim. Coaches are rude, and contradict each other (although some were very nice.) I've had coaches tell me that other coaches didnt know what they were talking about. Most coaches acted like you were bothering them. I actually had to ask a coach if I was bothering him by making him do his job. They lack the empathy they demand from you. They expect your calls to be under 5-7 minutes even in training. This wouldn't be a problem if the coaches didn't take most of the time to get to you to help. I had to wait 30 minutes for assistance my first day of nesting. They only care about numbers, and aren't afraid to let you know. They wouldn't have such a high turnaround if they had integrity and knew how to treat others. I have literally been told customers are liars and it's not your problem whatever hardship the customer is going through, just get them off the phone.