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      TTEC

      Engaged Employer

      TTEC reviews

      If you take pride in your job, don't apply. - M&R Customer Service TTEC Employee Review

      2.0
      Jan 10, 2022
      M&r customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home so you can roll out of bed and it doesn't matter what you are wearing. I was lucky and don't have to work weekends. You get help from the people who have worked there a while. The pay hadn't bad but with what you deal with every day it isn't enough.

      Cons

      Inadequate training. You can't rely on any help from your supervisor. The computer system you work with freezes and crashes constantly, so phone calls that should take 15-20 minutes sometimes take over an hour. It is very hard to give excellent customer service if you have computer issues every day. If you go to IT with an issue and it takes too long, they might not let you finish the rest of your day. Also if your computer breaks and you have to wait for them to send you a new one, you don't get paid for those days you are not working, even though it is not your fault.

      avatar
      TTEC Response
      4y
      We value your opinion. We encourage you to visit www.ttecwehearyou.com to leave us details of your experience.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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