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      TTEC

      Engaged Employer

      TTEC reviews

      Working at with ttec and assurance - Licensed Insurance Agent TTEC Employee Review

      2.0
      Jan 14, 2022
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is great and they offer benefits to “regular” not seasonal employees. They offer flexible hours to an extent. We are all remote and have no field agents since the start of Covid so working from home is the only option. They do offer holiday bonus to those that meet the requirements after the enrollment period of over

      Cons

      They say they will work with you on your schedule at first but about every month or so they make you complete a shift bid which will change your whole schedule and it’s vary hard getting it changed back if it’s possible! So if you are like me and have children in daycare or school it will be tough having to figure out your schedule every so often. The communication between “management” and employees is not vary great when things change they update you last minute .

      avatar
      TTEC Response
      4y
      Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      16h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      16h
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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