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      TTEC

      Engaged Employer

      TTEC reviews

      I was an @Home agent on the Turbo Tax Product Support Team. And I will never work for Turbo Tax again. - Turbo Tax/Product Support TTEC Employee Review

      2.0
      Apr 2, 2015
      Turbo tax/product support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed the @home environment and they provide all the software and phone system. They provide an abundant amount of tools and have techs available 24/7

      Cons

      Technical issues literally every time I logged in. I don't think the pay is worth the amount of stress, the metrics ARE obtainable, but they have their little loops so you cant get bonus pay. The training was non productive and I felt as if I was thrown into production, and with that being said... there were many occasions I was unable to assist customers because of the lack of training.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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