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      TTEC

      Engaged Employer

      TTEC reviews

      The only good thing was the pay - Customer Service Representative TTEC Employee Review

      1.0
      Jul 1, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I got as much overtime as I wanted, but that was the only good thing about the job.

      Cons

      They kept switching my team leads every other day, their whole operation was unorganized and chaotic, me and a co-worker actually set up after hour training sessions with our other co-workers because they tried to fit a 6 week training into one week and whenever you needed help with a customer no one was there. They fired me unethically for something that was their fault, their systems kept crashing making it hard for me to work.

      avatar
      TTEC Response
      4y
      We appreciate you sharing your experience. Please provide us with more details at formeremployee.ttec.com to allow us to address your concern.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      7h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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