Good workers treated badly, high school all over, old equipment, bad chairs, low morale. - Customer Service Representative TTEC Employee Review

1.0
Dec 30, 2010
Recommend
CEO approval
Business Outlook

Pros

If you are competent, you can get a job. If government contract, pay is good, otherwise not. A few good leaders, trainers. Work may not be demanding, but schedule is strict. Quality review is sometimes fair, sometimes nit-picky. Co-workers are usually friendly.

Cons

Team lead has incentive to be over-demanding. Bonus is often just out of reach because of tricks with quality review. Equipment is outdated, bad CRTs, poor audio quality, no limit on sound volume to protect worker. Expect some bad behavior from co-workers. Training and professional relationship is often set to lowest level of co-workers--disappointing if you are experienced and professional. I'm referring to a big temporary project, but I worked here before and things weren't much better.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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