Disabled employee, had to quit to quit due to lack of accommodations.. - Customer Service Representative (CSR) TTEC Employee Review

2.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Supervisors and trainers are nice.

Cons

My supervisor was very very nice, but the job was insanely stressful because everything was broken half the time. There is barely any PTO and I wasn't able to invoke FLMA because I hadn't been there long enough while I was having a mental health crisis that sent me ot the hospital, which was due to their terrible hiring practices. They fired half our team before the busy season was over and that ended up making me have to do more than double the amount of work, which I could not handle. My supervisor called me and showed me call metrics, I was taking upwards of 50 calls a day whereas nobody else on my team was taking that many. I asked numerous times if I could move to part-time, but was always ignored.

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TTEC Response
2y
Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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