Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      TTEC reviews

      Ok place to work. Lots of room for improvement - Remote Customer Service Representative (CSR) TTEC Employee Review

      3.0
      Mar 28, 2024
      Remote customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, dependable paydays, they supply the equipment you need, to scheduled breaks and a lunch, option to work 10 hours or 8 hours

      Cons

      Very high call volume, training process is lacking, pay is not great when all things are considered, It can be difficult to get help with tough calls, You can be moved to different campaigns and during that process lose up to a month of work without being compensated, lack of communication during hiring process, when switching campaigns, you have to start all over with the hiring process. Redoing your background checks and drug tests as if you aren't working for the same company.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

      See reviews by: Helpful|Rating|Date|All
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      TTEC reviewsTTEC Remote Customer Service Representative (CSR) reviewsTTEC review