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      TTEC

      Engaged Employer

      TTEC reviews

      Ok place to work. Lots of room for improvement - Remote Customer Service Representative (CSR) TTEC Employee Review

      3.0
      Mar 28, 2024
      Remote customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, dependable paydays, they supply the equipment you need, to scheduled breaks and a lunch, option to work 10 hours or 8 hours

      Cons

      Very high call volume, training process is lacking, pay is not great when all things are considered, It can be difficult to get help with tough calls, You can be moved to different campaigns and during that process lose up to a month of work without being compensated, lack of communication during hiring process, when switching campaigns, you have to start all over with the hiring process. Redoing your background checks and drug tests as if you aren't working for the same company.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      19h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      19h
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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