Systems Headaches & Encouraged to Work off the Clock - Anonymous employee TTEC Employee Review

Although it's work from home, you must have a quiet noise and distraction free environment. They'll dock your performance if there's a bunch of background noise in your calls. Logging into their required systems can be a major headache and take over an hour during busy time periods. Rather than fixing the slow systems they'll blame it on your pc or network when a huge number of people are also experiencing the issue. They won't pay you for the time it takes to login to their main system even though where I live this is in violation of the labor laws. While in training the entire class was encouraged to work off the clock to catch up on the training courses that were late or past due because of their slow system issues.